The experienced team at VVIDSYS Consulting will help you address all of your Help Desk and Call Center needs with the goal of improving your business operations effectiveness.

Developing a call center with a single purpose help desk can vary in complexity and cost depending upon your business process and variation in call volume. Call Centers with multiple help desks can provide the opportunity for low cost fixed services but they have the potential for a wide range in variable cost.

The experienced team at VVIDSYS Consulting can help you design the best call center to meet your needs. We will provide you with a strategic road map for the ongoing management of capacity and budget. Whether you are designing a new call center, optimizing help desk performance, negotiating SLAs or achieving some other requirement, VVIDSYS Consulting has the experience to assist you in meeting your objectives.

Our services include:

• Call Center Design
• Call Center Systems selection and implementation
• Vendor Selection and Contracting
• Call Center Operations Management
• Help Desk Process Design
• Knowledge Base Development
• Metrics Development
• Help Desk Service Level Development
• Help Desk Performance Monitoring, Analysis and Optimization

We have certified engineers in implementing Cisco Unified Contact Center Express (UCCX). Our experienced team can deliver the following:

• Installing UCCX
• Configuring customer service queue based on requirements of the contract
• Configuring the agents
• Designing and scripting based on the customer requirements
• Designing and implementing the voice prompts for the scripts
• Integrating UCCX with your existing infrastructure
• Developing Test scripts
• Provide training for supervisors and agents